av Per Grönberg | mar 27, 2019
Why (most) contact centers fail to make profit Most contact centers don’t have a great business case. This is mainly due to a few faulty assumptions. There is a widespread pre-conception that customer service/support can’t be profitable. This is wrong. There’s also a...
av Per Grönberg | feb 20, 2019
Problems with long response time? Use our calculating tool Long response times in customer service. A problem – not a challenge. A problem can be fixed quite quickly. A challenge can be worked with over time. Many companies suffers from long response times in their...
av Per Grönberg | feb 12, 2019