Why (most) contact centers fail to make profit

Why (most) contact centers fail to make profit

Why (most) contact centers fail to make profit  Most contact centers don’t have a great business case. This is mainly due to a few faulty assumptions. There is a widespread pre-conception that customer service/support can’t be profitable. This is wrong. There’s also a...
Long response time

Long response time

Problems with long response time? Use our calculating tool Long response times in customer service. A problem – not a challenge. A problem can be fixed quite quickly. A challenge can be worked with over time. Many companies suffers from long response times in their...